Because dispatching involves active work such as load searching, broker communication, negotiations, and setup, fees are non-refundable once service has begun. However, we understand that trucking conditions can change.

For that reason:

• If a load is not booked during a paid service period, your payment will be applied as a credit toward a future dispatch week

• Credits are valid for 90 days from the original service start date.

• If a carrier cannot run due to mechanical issues after dispatching has started, the payment is applied as a 90-day credit toward future dispatching services

• Credits will remain available despite market conditions, insurance limitations, or short-term carrier availability issues (up to 90 days).

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Refunds are not issued for:

• Market slowdowns and/or changes

• Carrier not being ready to run

• Insurance or authority issues

• Rate expectations not being met

• Carrier choosing not to accept available loads

• Carrier misrepresentation of equipment, availability, or operating status

• Mechanical issues discovered after dispatching has started

• Carrier voluntarily pausing or stopping operations

• Failure to provide required documents or information in a timely manner

• Missed communication or unresponsiveness from the carrier

• Changes in business plans after service has started

 

Dispatching is a partnership. Our role is to work the market professionally and aggressively — final load decisions always belong to the carrier.

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If you have questions before starting, we encourage you to ask. Transparency matters.

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